FAQs

Yes! Use our free online customizer to design your koozie right on the site — upload your art or use our built-in artwork and fonts, and see a live preview before you order. Front and back printing is included with every custom order.

• Design a Regular 12oz Koozie©
• Design a Slim Koozie©
• Design a 16oz Tallboy Koozie©
• Get an instant quote with the Pricing Calculator

Every custom order is reviewed in two stages before it prints. 1. See it instantly — design on screen with a live preview. 2. A real designer checks it — within 24 hours a graphic designer emails you a print-ready mockup and revises it until you approve. 3. Nothing prints without your OK — production starts only after you approve the mockup; standard custom orders are typically ready in 3–5 business days (all-over sublimation orders: 21–30 days). Start at the online designer; questions? text (716) 415-0354.

No setup fees and no proof fees — two-sided, full-color printing is included in the listed price. On quality: production defects are capped at a maximum of 3% per order, and we ship the exact quantity you ordered — no ±5% over/under-run allowance, which is the industry norm. If more than 3% of your order arrives with production defects, we make it right. See how these terms stack up in our 2026 comparison of 9 koozie sellers’ fees and defect policies.

Full-color printing on both sides is included. Regular 12oz neoprene koozies run $2.21/unit at 12–24, $2.10 at 25–49, $1.99 at 50–99, $1.87 at 100–124 and down to $1.70/unit at 200–300 (larger runs by quote). Slim 12oz is about $0.10–$0.16 more per unit, 16oz Tallboys run $2.95 (6–11) to $2.29 (40+), and camo or pattern koozies add roughly $0.17–$0.23 per unit. No setup fee with print-ready artwork ($10 if we recreate your design), and orders of $45 and up ship free.

Get your exact total for any quantity, size and color in the Koozie Pricing Calculator — or see what 25 custom koozies really cost at three competitor sites in our 2026 price comparison.

Custom-printed koozies start at just 12 units (16oz Tallboy: 6) — far below the 50–250 piece minimums many printers require. Regular 12oz and camo/pattern pricing tiers step down at 12, 25, 50, 100, 125, 150 and 200 units (Slim adds a 250+ tier; 16oz Tallboy steps at 6, 12, 18, 24 and 40), and the per-unit price drops as quantity goes up — see every tier in the Pricing Calculator. Larger orders are welcome — just ask.

Blank (unprinted) koozies have no minimum — order any quantity, from a single sleeve to bulk cases. Read more in our MOQ guide.

Rule of thumb: one koozie per guest, plus 15–20% extra for spares and keepsakes — or simply guests × 1.2, rounded up to the nearest pack size. For a 100-guest wedding, that's 100–120 koozies. For corporate events and festival giveaways, plan closer to 1.5–2 per person since people grab extras.

Running out is worse than having a handful left over! Full pack-size recommendations in our event planning guide.

Custom orders are typically ready in 3–5 business days after you approve your final mockup, plus 2–4 business days for standard shipping. After you place your order and send your artwork, we email you a digital mockup — approving it quickly is the biggest thing you can do to speed up your order. Need it faster? Text (716) 415-0354 with your deadline before you order and we'll confirm whether a rush is possible; faster shipping can be selected at checkout.

Ordering for a wedding or event? Plan on 2–3 weeks of total lead time to be safe. On a tight deadline? Contact us before ordering and we'll confirm what's possible. Full details in our turnaround time guide.

Need to cancel? Text us at (716) 415-0354 ASAP — orders ship same day. We can only change or cancel orders that haven't been processed for shipping yet — and for custom orders, before production begins. If you need to make a change, contact us as soon as possible and we'll do our best to catch it in time.

Yes — every order must include your full first and last name. Orders placed with a placeholder instead of a name (for example, “My Cell”, “My House”, or “My Love”) will be cancelled and fully refunded, as described in our Terms of Service. If your order was cancelled for this reason, just place a new order with your full name.

Yes. If you're a tax-exempt organization or reseller, provide a valid, complete State Tax Exemption certificate via our contact form and sales tax will be waived on your order.

Four sizes cover almost every drink:

• Regular 12oz — classic short, wide cans: Coca-Cola, Pepsi, Budweiser, Coors, Miller, most domestic beers
• Slim 12oz — tall, narrow cans: White Claw, Truly, High Noon, Red Bull, most hard seltzers
• 16oz Tallboy — craft beers, energy drinks, and 16oz tall cans
• Bottle — 12oz long-neck glass bottles like Corona and Bud

See the full size chart guide, and contact us to confirm fit before a large order.

A magnetic koozie is a 4mm neoprene sleeve with 3 round magnets sewn in, so it sticks to any iron or steel surface — refrigerators, toolboxes, tractors, lawn mowers, golf carts — keeping your drink hands-free while you work or play. We use round magnets instead of square ones because square edges eventually cut through the fabric.

Available in regular and slim sizes, blank or custom printed. Browse the magnetic collection.

Yes — a good neoprene koozie blocks the three things that warm your drink: air temperature, the ~90°F heat of your hand, and condensation. Instead of going warm in 15–30 minutes, a bare can stays pleasantly cold for an hour or more in a quality sleeve.

Our koozies use 4mm neoprene — thicker than the 3mm industry standard — for extra insulation. Read the science in Do Koozies Actually Work?

Koozies are designed primarily for cold drinks, though the same insulation gives hot beverages a little protection too. If keeping a drink hot is the main goal, an insulated thermal mug will do a better job.

Neoprene is thick (4mm), soft, and stitched — the best insulation, built to be reused for years, and it takes vivid full-wrap custom printing. Choose it for custom designs, gifts, resale, and keepsakes.

Foam is lightweight, collapsible, and has the lowest per-unit cost — perfect for mass giveaways, one-time events, and DIY decoration projects.

Full comparison in our Neoprene vs Foam guide.

Yes. Hand wash in warm (not hot) water with mild soap, or machine wash in a mesh laundry bag on a cold, gentle cycle. Never put a koozie in the dryer — heat can warp neoprene and peel printed designs. Air dry flat at room temperature, away from direct sunlight — neoprene dries in anywhere from 20 minutes to 4 hours.

For printed koozies, use cold water and don't scrub the print directly. Smelly koozie? Soak it in warm water with baking soda or white vinegar, rinse, and dry completely. Full instructions in our care guide.

Yes — bulk blanks are our specialty. Prices drop with quantity, reaching under $1 per sleeve in bulk. Browse the foam wholesale collection, or start with our bulk buying guide to pick the right material and quantity. For very large orders, contact us for a custom quote.

Absolutely — our blanks are popular with crafters and print shops. They work with heat transfer vinyl (HTV), DTF transfers, and sublimation. Neoprene takes sublimation and DTF especially well for vivid, full-coverage prints; foam is great for budget DIY projects.

We publish our recommended printing settings for vinyl, DTF, and sublimation — times, temperatures, and pressure that work on our sleeves.

No — metallic-color koozies (foam or neoprene) cannot be sublimated or DTF printed. All other neoprene and foam koozies work great with sublimation and DTF. For metallic koozies, use heat transfer vinyl (HTV) with a lower temperature setting — see our printing settings guide.

Yes — our Defect Sale collection has low-cost koozies (mostly minor color defects) that are perfect for dialing in your heat press settings before printing on your good stock.

Blank orders placed by 4 PM EST ship the same day. Order processing normally takes 2–24 hours. Custom orders are ready 3–5 business days after you approve your mockup. Standard delivery takes 2–4 business days via USPS, UPS, or FedEx.

Yes — text or call (716) 415-0354 before placing your order and we'll help set it up. You can select your preferred (faster) shipping method at checkout, and if your order qualified for free shipping, the value of standard shipping is credited toward the upgraded service.

Once you place your order, we send a confirmation email. When your order ships, you'll get a second email with your tracking link.

You can also check status any time on our Track My Order page or in the order history section of your account.

Shipping is free on orders over $45 (USPS Priority or UPS Ground, 2–4 business days). For orders under $45, you choose your shipping method at checkout and the cost is shown before you pay. We ship via USPS, UPS, and FedEx. See the full shipping policy.

To make sure your very first order with us arrives safely and reliably, first-time orders will most likely ship via UPS, even if USPS was selected at checkout. There is no additional cost to you — we cover any difference in shipping cost. Your shipping confirmation email and tracking link will always show the actual carrier used.

If your order hasn't shipped yet, yes — we can deliver to a different address. Text or call (716) 415-0354 (WhatsApp works too) or use the contact form as soon as possible.

We currently ship within the United States only — including military APOs (we can guarantee the ship date, though military mail handling means we can't guarantee the arrival date). We don't ship to Canada yet, but we're actively working on it.

No — we ship to physical street addresses only. Orders placed with a PO Box address are placed on hold until a valid street address is provided, so please use a street address at checkout.

For security and fraud prevention, first-time orders over $150 are shipped with Signature Confirmation, so the carrier will ask for a signature at delivery. This protects your order from porch theft and misdelivery. If you won't be home, most carriers let you redirect the package to a nearby pickup location using your tracking link. Please note that if Signature Confirmation is refused, the order will be canceled.

We accept all major credit and debit cards, plus Shop Pay, Apple Pay, and Google Pay. You can choose your payment method at checkout.

Yes! Subscribe to our newsletter and we'll send you discounts and coupon codes. You can also check our sale collection for current markdowns, and bulk quantities always get tiered pricing automatically.

Yes — purchases made on our website can be returned for a refund within 30 days from the date of delivery, subject to these conditions:

• The item was purchased on our online store
• The item is in its initial state — unused, unmarked, and undamaged
• The item has its original packaging
• The return is accompanied by your invoice as proof of purchase

Return shipping is paid by the customer and is deducted from the refund, and refunds are processed within 3–5 business days. Products purchased with promotional codes or as part of a promotion are non-refundable. Full details in the refund policy.

How to return:

1. Text (716) 415-0354 or contact us first with your order number and how many items you're returning — we'll confirm it's eligible before you ship.
2. Put your invoice (download it from your account under Orders) plus a note inside the box with the full name on the order, your order number, and how many items you are returning. Write the order number on the outside of the box too.
3. Ship it with tracking to: QualityPerfection – Returns, 2700 Commerce Parkway, Unit 5A, Lancaster, NY 14086, then send us the tracking number.

Partial returns of eligible items are fine — just tell us how many you're sending back; the refund is based on the items we receive, at the price paid for them on your order. Custom-printed and personalized koozies are made to order and can't be returned. Packages without an order number can't be matched to an order right away and may be delayed, so please always include it.

Yes — exchanges follow the same conditions as returns: unused items in original packaging, requested within 30 days of delivery. To request an exchange, contact us and a member of our support staff will respond as soon as possible.

Contact us as soon as possible — the fastest way is a text message to (716) 415-0354 (WhatsApp works too), or email sales@quality-perfection.com. We'll make it right.

Yes — you can find our official stores on Amazon and Etsy. Our complete catalog, bulk pricing, and the online custom koozie designer are available right here on quality-perfection.com.

California's Proposition 65 requires businesses to notify California residents when products may contain any of 900+ chemicals on the state's list — it's a transparency law, not a ban, and these warnings appear on many everyday products from furniture to food. Some of our neoprene products may contain trace amounts of listed materials such as silica or DINP.

Full explanation on our Prop 65 information page.

Call or text us at (716) 415-0354 (also on WhatsApp), or email sales@quality-perfection.com. We're based in Lancaster, NY, just outside Buffalo. Contact hours are Sunday–Friday, 8am–11pm Eastern Time, and we typically respond within 30–60 minutes. You can also use the form on our contact page.